Alphonsus Aguh: Allstate Insurance

My insurance was cancelled by this office even though the payment was withdraw from my bank account did not receive a notice in the mail I found out I had no insurance because I was pulled over and issue a citation by police officer mr. Alphonsus did not have an explanation neither was he very helpful just wanted to open a new policy and charge me more money. Terrible customer service and bad people to do business with.

I have had an over all great experience with Alphonsus Aguh as my Allstate Representative. I never have any issues getting my questions answered and even when I walk in at 5pm the representatives have no issues helping me. I am very satisfied. :)

I have been an Alphonso customer for 11 years and have never had a problem with the service. He has always treated me with respect and every time someone needs insurance I recommend it. very good customer service

I'm living a nightmare! Firstly a dimwit call center guy mistakenly cancels my policy & nobody even bothers to tell me (either via an email or mail). I happened to log in to my account & find it out on my own & then even after calling the office for over a month to reinstate it I'm always told to wait for '2 more days for the system update to occur' as they have a 'system issue' which doesn't somehow allow the status to change. They are quick to add that I shouldn't worry as "I'm fully covered". A month has already passed n I'm still left with a cancelled policy for a car which is very much in use. No wonder it ranks#1 in the worst auto insurance category. I believe it's time to move on!

Rude and unprofessional. They have a Scam telemarketing operation going on. The office staff left me on hold for over an hour, and treated me extraordinarily rudely. I am an old woman and they disrespected me. The owner of the agency used a fake name and told me that I needed a mental health professional. I have contacted Allstate corporate headquarters to report their egregious behavior