Susan Rauser - State Farm Insurance Agent

We have worked several years with SusanRauser State Farm office of Traverse City. They go above and beyond more than any insurance agency I have ever worked with in my life. She has a gentleman that works for her ,David Millar he has went over the above to help my family with even as much as waiting for months for rates to change to get us the best deal. I have auto insurance life insurance and at one time home insurance. With having said every person they have ever encountered at Susan‘s office has always been so very kind and helpful and they really go the distance to know you as a family and as a person. I highly recommend this office !!!! 1000%

Everyone is very helpful. I changed insurance companies for only 2 months. Went with a different insurance company. What I was quoted and paid were to different prices. So I called Susan Rauser-State Farm back. I was able to sign back up with less than what the new insurance company had quoted and I paid. I owed the new insurance company money they said they would take it out of my account. But when I canceled everything my bank account information was deleted. So that insurance company but it in collection. I found out it was in collection and called them asked why it was in collection. There answer was, when you canceled we lost the bank information so instead of calling me to tell me what happened they sent it to collection. I canceled the insurance with Allstate on January 16. I still

I can't say enough good things about Susan and her team, including Julia. They treat us like family and truly seem to have our best interests at heart when we are dealing with insurance. Thankful for them as I deal with a water leak (after frozen pipes!) right now!

Contacted them yesterday about boat insurance and had a policy this afternoon. All my questions were answered quickly and professionally by Julia Leaureaux, my POC, and everything went smoothly. Great customer service to a new customer.

Jennifer was excellent! She was quick to handle my request accurately and efficiently. She even helped clean a few things up that should have been changed a long time ago. Thanks again Jennifer for all of your help.