Spectrum Insurance Group - Fond Du Lac

Extremely poor service and communication with Jake. I was lead to believe auto pay was set up, as I renewed my policy in June and made a quarterly payment. My policy was eventually canceled. My agent didn’t take the time to call and connect, understand why a payment was missed. Jake let the policy fall off and didn’t provide explanation until my reach out to understand what happened. He proceeded to blame me. As someone who’s in high level, industry leading sales, I was blown away by his inability to assume responsibility for not communicating with his client. How do you expect to keep business if you’re not going to service that business? Good luck in the future, I’ll never work with this group again.

Best agents! they are so helpful

This place is always great