Jessica Shafer - State Farm Insurance Agent

Jessica SHAFER and her team are the pinnacle of professionalism. They are always ready to listen to our needs and help in any way possible. My family and I have numerous policies with State Farm through Jessica's office and we would never think of working with anyone else. We have recommended Jessica and her team to everyone we know and will recommend them to everyone we meet. Moving through our daily lives knowing that we have Jessica's team and State Farm Insurance backing us up provides a peace of mind that you simply cannot put a price tag on. THANK YOU ALL for providing the highest quality customer service and personal care.

I had both my home and auto policies through this office and was initially assisted by Kayla St. Pierre. I clearly explained that I maintain residences in both Virginia and Maryland and that my vehicles are registered in each state. She assured me this would not be an issue since State Farm provides nationwide coverage. Three months later, I was informed by the Maryland DMV that State Farm had never submitted proof of insurance, and my tags were scheduled for suspension within 15 days. When I contacted both Kayla and Jessica Shafer, I was repeatedly redirected to other departments and even told to contact different offices in an attempt to avoid responsibility. After speaking with a senior agent, it was confirmed that both Kayla and Jessica are new and that Kayla’s oversight caused this

Exceptionally Prompt & Pleasant! Excellent Service! Jessica promptly returned my phone message requesting assistance with a minor update to a policy. She was exceptionally pleasant and completed the update during the phone call! I have enjoyed having State Farm auto insurance for over 45 years and State Farm home insurance for over 30 years! Thank You Jessica for your prompt and pleasant assistance today!

Jessica and her team have made my first experience with insurance and State Farm very simple and stress free. She’s very knowledgeable regarding her work and incredibly patient with clients.

Killian was great! He helped me start my new policy the same day I called and was very thorough and helpful!!! Thank you so much Killian!!!