Hilb Group - Previously CIA Insurance

Sharon is the best the sweetest most caring person you will ever work with and talk to. She has a ton of experance would use her anytime. She is a gem call her for your needs. Dean Diesing

We cannot recommend CIA Insurance enough. The kindness of the staff is amazing and they all go above and beyond to give you a good experience. We have had to file two separate claims with our homeowners insurance and the staff have helped us navigate through everything with such ease. We cannot say enough good things about this company!!

I'm a people person. The last agent I had seemed to fall off the face of the earth as soon as we had the policies written, then was UNREACHABLE!!!. I needed desperately to make some changes that never happened. Marcus was able to help, totally went overboard to help. And I truly feel he or Sharon will be available whenever I need.

I have had multiple issues with both my agent and customer service being extremely rude to me. I had to move to Ohio for work and when I asked my agent if CIA could help me transfer my policy down there, I was told I just needed to find someone else (a different representative who took my call said my agent would help me find a new broker prior to this). Then when I had changed insurance, a customer service agent was rude to me again when I called back on a different agent's request to provide my new address for the refund check to be sent to. He was annoyed because my mail forwarding was already set up and this was "a waste of time". Finally, I was sent a letter about a payment coming out this month for my policy, which I had cancelled, so I had to call back again today. Turns out my refu

I appreciate Terry at CIA Financial, she is always looking out for me and my family. Making sure we are getting the best coverage at the lowest cost. That is why we have been a loyal customer for over 15 years. Remember to ask for Terry Hackett she will steer you in the right direction.