Highmark Direct Health Insurance Store

Been on my PC for 15 minutes and can't complete Log-in. System runs you in circles. Trying to access Billing History, which your people screw up at least 50% of the time. Calls are useless; Reps. have no clue what they're doing. Worst Cust. Svs. of any Co. I've ever dealt with. Bring bac BCBS of NEPA. One Star is too high a rating !?!?

This is the absolute worst health insurance company I have eve dealt with. I am 64 and have a few years of experience with this. The website login is abysmal and system error messages do not indicate what is the next step in fixing a problem. The auto-attendant is worse than the website. By the time I reach someone with a pulse, the auto-attendant has already frayed my patience with all its useless information that one must first wade through. All the personal information which the auto-attendant demands is never conveyed to an actual person who then asks you for the same information again. What is the point of this, to achieve maximum customer frustration with minimal support? I guess the goal is to waste my time but not yours. Suppose the reverse were true.....would you be happy?

DO NOT USE Failed to apply payment, failed to activate coverage. Service providers refusing care. Despite payment no visible account in system. I have confirmation of payment for new contract from 12-14. As of 1-5 No cards, no access to portal. 4 attempts to have payment applied have failed. They only see the payment if I press them on confirmation ID number. Then promises follow to apply and get coverage active. On 1-5 attempted to use coverage for lab work, provider can not find member id number, group number etc. Call center is obviously overseas. CSR have little to no ability to fix problems. DO NOT USE Blue Cross/Blu8e Shield through Highmark. Terrible service organization.

I'm so tired of dealing with this company. They can't do anything right the first time and every screw up they make falls back on us as the customer. They are not clear in benefits, process everything incorrectly requiring hours on the phone for me calling all of the different providers. The amount of money paid to this company for such continued lousy services is ridiculous. I'm grateful that I have insurance but just despise calling and dealing with highmark for anything!!!

Perhaps the worst health insurance provider I've ever had. If you have a choice stay away