Gallagher Bassett Services

I opened a claim and was assigned the adjuster Atseda Sotomey who completely ghosted me. I sent multiple emails and made several calls with no response. Customer service escalated my case and promised the adjuster would reply within 48 hours. When that didn’t happen, they said they would escalate to the supervisor Brooklyn Barrick and I would hear back within 24 hours — I never did. I called again and was left on hold for a long time while they tried to locate the adjuster. I was told she was in a meeting and would call me back by end of day. Of course, no call ever came. This pattern of no follow-up and empty promises has happened repeatedly. After reading other reviews, it’s clear this is not an isolated issue. The lack of communication and accountability is unacceptable for an insuran

They never answer the phone. I have Kate Dunbar as the adjuster. Phone goes straight to voicemail and she barely responds. I’ve been keeping tabs and trying communicating with them daily incase I have to force their hand with a lawsuit. If you are not getting a response. Collect all the data and go to the lawyer and force them to respond.

Like most of the reviews I too wish that I could give ZERO stars. I was injured at work and have been passed off to three adjusters already. I have seen doctors and specialist who have excused me from work however I have not spoken to anyone about my Workmen’s Compensation in about two weeks. I have called and left countless of emails but no one has contacted me back. This is disgusting and no one should be experience being ghosted by an insurance company.

This company is horrible, there's no communication between the people who is handling the case, sending me to different companies 😕 they stop your payments whenever they feel like it and also not telling you what's going on. This Jen person keep ignoring my calls and email. Worst company ever

Nobody there to answer the phone. I’m waiting two months to hear back from them after an auto accident extremely unprofessional. I don’t understand how these people are legally in business in the state of New Jersey.