AAA Williamsburg Insurance and Member Services

I have been an AAA insurance member for 20 + years. Today I was appalled at how I was treated by Sergio - all I needed was a COI for my renters insurance. I was insulted, dismissed, referred to the portal which I explained only had the offer not the final approved Declaration page ( my car insurance actual was in the portal), and disconnected as he passed me over to the “service” person. I’ll pay more for better service/ I’ll be shopping! I would rate “zero” stats if I could!0

While visiting Wiilliamsburg, VA, I locked my keys in the car and had to call AAA. The lady I dealt with was efficient and kind. And she made me smile.

Unfortunately I had to utilize my AAA roadside assistance today for a tow (care disabled). However, I am extremely disappointed. We waited over 2 1/2 hours in extremely hot, humid (heat advisory) weather. We were local and not on the highway or out of town. It was so disappointing to know that this service is definitely NOT worth the cost of membership. I have been a AAA member for 8 consecutive years and have only used this service approximately 5 times. Save your money on a subscription and call a tow truck on your on. AAA does not help when you are stranded on the road.

I visit to get my international drivers license. The Travel Agent was social and carried her self being professional yet talks to people with kindness and she’s well educated for traveling. All together it’s a peaceful place. It’s a very respectful place.

AAA Car Care and Duane were absolutely wonderful. So kind, knowledgeable and experienced. Took care of every problem with my car. Definitely recommend AAA on Richmond Road, Williamsburg, VA. My sincere thanks. Karen Sublett