Steve Croy - State Farm Insurance Agent

If I could give 0 stars I would! My daughters car was stolen Nov. 17th 2022. It was found 7days later, the day it would have been claimed a total loss if not found. Extensive damage to the car.... Five months later her car is still not "whole" or drivable for that matter and now at a second shop. I have spent countless hours on the phone being our own advocate because Steve Croy will NOT return my mine or my husbands phone calls. The women in the office are kind and do their best to help but the actual agent shows no interest in his clients. I've have been a client of State Farm for 34 years and have never had this kind of experience. Our agent in Colorado actually showed up at the scene of an accident for us without being asked. We all know Covid has changed things but there is no

Steve Croy is a great person! His office staff is also very friendly. Steve & his office were more than willing to help out in a time of need. Thank you Steve Croy - State Farm!

Steve and his office staff have been so amazing over the years. Had to file our first home owners claim and was afraid because of the horror stories of claims being paid out. They got it taken care of faster than I thought possible! So thankful!

I have had a terrible experience with State Farm. I was searching for the best rate and found it here only to find out after signing the papers and canceling my old coverage that the price they told me isn't accurate. I contacted them and they told me they would try to put me on a different rate after one of my speeding tickets fell off and then canceled my car insurance. Then they want me to pay a premium before telling me what my monthly cost is going to be. On top of all of this they have a texting option which I wait days to hear back from anyone. I have to say "hello" multiple times over days to get a response. Then when they say they will call back at a certain time they NEVER do. I was supposed to be called on a Friday this time and it is now Tuesday of the next week. this happens f

I hit a deer. State Farm allowed me to make my claim through the app and choose my own shop. The office has been helpful in getting me updates and answering questions as they come up.