SBLI - Massachusetts

I have put in a claim for my father's life insurance policies which he paid diligently for more than 60 years in one case. After a month, there is still no response from SBLI. I have also written two emails to customer service about this claim and neither email received a response. I am disappointed with the standard of communication from a company my father trusted.

My husband had purchased a Life Insurance policy from SBLI for my son back in the early 80’s. My husband passed away in December of 2023. I was trying to get the policy transferred to my name since I was the beneficiary, from February of 2024. I was given a really hard time for something that should’ve been simple. After I posted a review on Trust Pilot I was contacted on 1/8/25 by Camille the customer service supervisor, who assured me the policy would be updated and I would receive confirmation of the transfer in the mail. I did receive the confirmation in the mail yesterday 1/15/25. This review is an update on the review I had posted on Trust Pilot. Camille Inumerables the customer service supervisor personally took care to make sure the problem was resolved and I want to thank her for

Zero stars for this company. They have declined a claim for his my father's life insurance, this place is a scam. I have no idea how my father chose this company but we are left with no choice but to take legal action against this fraudulent company.

My experience with SBLi has been excellent. I have a 10 yr policy and am trying to sign for another 10 yrs. If I am eligible, I will 100% sign again. My payments come out quarterly but I can pay several diff ways. I highly recommend. My friend sells insurance and he is the one who recommended SBLI. They are a top rated company.

Track when your payment is due and make sure they take payment from you. I had a policy for years. They would send the bill and I would pay it. This year, I didn't get the bill to remind me to pay. Then I got a notice that my policy had lapsed. No reminders, no notices that it was about to lapse, no grace period. They did that intentionally so they could get out of my policy which was at a low rate. Told me I needed to complete the lapse paperwork to get it reinstated so they can reevaluate my rate. They don't deserve your business. Update: I was contacted by management and they did reinstate my policy, which I appreciate. Their response was timely and resolution was quickly done, which changed my opinion of the company. After reviewing it looks like my policy was switched to