Russ Penning - State Farm Insurance Agent

Great agency! Not only is my rate good, but the customer service here is top notch! Cathy will make you feel so taken care of every time you call, no matter how big or small your issue is. She is an absolute pleasure to work with!

I can’t say enough good things about Russ Penning State Farm Insurance! The entire team—Russ, Marci, and Cathy—is absolutely awesome and truly goes above and beyond. They’re hands down the most knowledgeable insurance experts I’ve ever met. Here, you’re not just a number; you’re a person they genuinely care about. It’s not just a slogan—they really are like a good neighbor. When my car was stolen, I filed a claim, and within minutes, Russ called me personally to walk me through the entire process, making a stressful situation so much easier. Another time, after I was in an accident, Marci’s first words were, ‘Are you okay?’ She said, ‘We can replace cars, but we can’t replace you’—that stuck with me. Cathy has been incredible too, always answering my questions and handling every detail wit

Marci at State Farm is fantastic and so helpful! She’s fast to reply, knows her stuff, and goes the extra mile. Marci is easily the best agent I’ve had and saved me a ton of money. State Farm hit the jackpot with her!

I've been a customer here for 20+ years. I've interacted with everyone who works in the office and the customer service is always outstanding. I primarily deal with Marci, who has worked with me to turaround quotes, policies, dec pages, insurance cards, etc. very quickly as they were needed for my work on short notice. Marci diligently works to find the best insurance prices possible. I have 7-10 policies going with this office at any given time; I wouldn't go anywhere else for my insurance needs. Thank you Marci, Russ, and the team.

In my immense wisdom and coordination I managed to hit my own car with my own truck in my own driveway. I had to fly out of town that morning. I was able to relay a message to Cathy Patterson and bye the time I landed the claims for both vehicles were in m motion and already had appointments at body shop. Cathy made what I thought would be a complicated process very easy. We would be very happy to have someone like Cathy working here, very thorough and pleasant. Thanks Cathy!!