Roosevelt Elivert: Allstate Insurance

I had an amazing experience working with Shackera at Allstate! She made switching my auto insurance quick, smooth, and stress-free. She took the time to explain every detail, helped me find the best coverage for my needs, and made sure I understood exactly what I was getting. Her professionalism and friendly attitude really stood out — she went above and beyond to make the process easy. I highly recommend Shackera to anyone looking for reliable and caring service!

It was a pleasure to work with Monisha. I appreciate how she explained all the options and their cost. That gave me opportunity to make informed decisions. She took her time with me even though it was almost quitting time for her. 5 star

Shackera was professional, helpful, friendly, and understanding. She made me feel taken care of and I feel great about my change in insurance. If your customer service people are half as reassuring and wonderful as Shackera you will have a life long customer.

Overall they are OK. But, if you have a monthly payment, you won’t get a bill. Though if you are late they will send you a bill with the extra fee. Personally, I think it’s a nasty thing to do, give you no notification of a payment needed, then fine you if you are late. To be honest, I’m surprised that is even legal. If a company needs a payment from you, you should get a bill.

The rep Monisha did an excellent job. In spite of an unforeseen system issue, she remained very polite and patient.