Allstate Insurance: McGovern Kilby Insurance Services

Ive been with Allstate for over 40 years. Started with agent Faw then, when he retired, with McGovern Kilby. Bought a new vehicle and was shocked to see how much my insurance had increased. I called the office and talked with Lauren. Lauren took the time to go over my policies and worked with me to get the cost down. Once the policies were written she called me back the next day and together we were able to lower my cost even more. Im aware people are suspicious of insurance company's and that insurance prices are very high. But it was a relief talking to Lauren, who explained every detail with me, and was able to give me a price within my means. Not only was Lauren very friendly and professional but cared about my concerns and was able to take action to help. I highly recommend Allstate I

I have been an Allstate customer for over a decade with a reasonable premium and a clean driving history. After a very minor, low-speed at-fault incident involving (2) cosmetic bumper scratches only, with no injuries and a total payout of about $1,700, my bi-annual premium was increased from $1,272 to $2,150. That is nearly a 70% increase for a minor claim that caused no meaningful damage or risk. This was not a major accident, not a pattern of claims, and not an indication of unsafe driving. It feels like punishment rather than risk-based pricing. Insurance is meant to provide protection when something small goes wrong. Penalizing customers this severely for a single, low-cost claim makes it clear that loyalty and fairness are not priorities. I am actively taking my business elsewhere a

I left Allstate months ago and would have let sleeping dogs lie. However, Allstate and McGovern Kilby's office has continued in their shameless money grabbing practices. I've been forced to come back and say something about my own experience. I have had a single insurance provider my entire life and for that loyalty? Purchasing a brand new car with best in class safety features raised my 6 month premiums, hundreds of dollars. Switching to another provider saved me $1,200 off my ORIGINAL rate. Run, don't walk away from these charlatans.

Easy to work with, great mobile app, and friendly staff. Covering my home saved me a ton of money. You really are in good hands here!

Excellent customer service. Quick response time on assisting with claims. Very professional and helpful with anything you need.