Natalie Kelley - State Farm Insurance Agent

I initially had a poor experience with this office, but only with one employee – my original review regarding that encounter remains below. Upon learning of my experience, Natalie contacted me directly. She acknowledged the errors that were made, although neither she nor the employee who made the errors was able to explain them. She apologized to me, addressed my concerns as well as she could, and used my feedback as a learning experience for her staff. Natalie was very friendly and appears to go out of her way to offer the best possible experience for her customers and prospective customers. I appreciate the opportunity I had to speak with her directly. -------- I have never communicated directly with Natalie Kelley – only her office manager, Maria Carton. I was unable to receive a q

Gilaine was wonderful to work with; very responsive to our needs and provided a quick turnaround for a quote and securing the insurance we needed. Have been a customer of Natalie's for years and have always had great customer service.

I switched to State Farm about a year ago for vehicle insurance after having a bad experience with another well-known company. I was lucky enough to contact Maria, one of the local agents in Roseburg. She has been wonderful and has always worked hard to get me the best rates. She is very knowledgeable, punctual and professional. Maria single-handedly turned the dreaded chore of finding the right car insurance into a pleasant experience. All of the staff in Natalie Kelley's office have always been helpful and easy to work with, but Maria is exceptional. I highly recommend this office.

I had the great opportunity to work with Sam to obtain renters insurance from this office. She was kind, professional, and answered all my questions. I couldn't recommend her more!

I thought things were going pretty well, but on multiple occasions communication wasn't the best. Originally I paid all policies we had up front, minus our life insurances. When the six month auto policy was up for renewal, I began correspondence with my insurance agent over a month in advance to be sure I could switch to monthly payments post renewal, and I could pay on time and know what my totals were. I contacted them on October 29th, my policy running through November. I was told they could absolutely switch to monthly and to contact them closer to December 1st to remind them of the switch and get the amounts due. My life insurance policies were due on the 28th of each month, hence the date I originally contacted them for the change to occur, thinking I could need to pay a partial or