Lisa Miller - State Farm Insurance Agent

On several occasions I had to contact their office, Lisa Miller, and could not get through. I emailed, phoned and texted her office. No response after 1week. I’m regretting not changing insurance companies on the last renewal. They also previously canceled my wife’s coverage for no apparent reason. Had to make several calls just to get through. I’ve been insured by State Farm since 2003 and the quality of service has gone down to unacceptable levels.

State Farm is wonderful auto/renters insurance company. Pre COVID (2020) as a new customer, I had positive/timely experiences with this office. Most recently (2022) I have attempted to contact Lisa's office for a minor update to a policy 4 different times in four different forms of communication. No one picks up the phone or has responded to emails or online inquiries. Personally, I would recommend another State Farm office for your insurance needs.

I had renters insurance with this State Farm office. I paid for the year upfront but I moved out early so I asked them for a check for the unused portion of my year’s payment. It took countless calls to their office (they never answer, had to leave voicemails over and over) and to State Farm national headquarters. Finally got a call back from Nick. From my first request to when I got a check in hand was just over 3 months! Pathetic.

Transferred my policy from out of state, first my bill got lost in the mail, can't fault them for that and recieved a cancelation notice. Took about 3 times to get them to answer the phone or call me back, once I got ahold of them, I paid my bill, received written and verbal confirmation that my payment was received with a confirmation number and have again received a cancelation notice due my bill not being paid and its been easier to pull teeth than to get them to answer the phone or return my calls. Definitely recommend a different State Farm office

Just a total dumpster fire of an insurance agent. In two years she never returned ONE phone call to our family. Her incompetent assistant Nicholas got just about everything wrong at every moment. They failed to insure our new vehicle for 6 MONTHS and were instead insuring an old vehicle. When we discovered the problem, we tried to correct it and eventually just gave up and switched to Geico. It's now taken us 3 MONTHS to cancel. Lisa and Nicholas have never called us back but we keep getting bills. Dumpster. Fire.