Lanny Derby: Allstate Insurance

Our experience with Lanny has been awesome! He has helped us save money; while still getting us the coverage we are looking for. He is quick to respond and easy to work with.

I’ve worked with this agency for a year, and they’ve been great to deal with. They respond quickly and handle every change I request without any hassle. Definitely recommend.

Rob has been an outstanding agent—truly the kind of person you want in your corner when it comes to insurance. He’s knowledgeable, responsive, and genuinely cares about making sure my coverage fits my needs. Anytime I’ve had a question or needed help, he’s been quick to respond and incredibly thorough in explaining everything. I feel confident and well taken care of knowing Rob is handling my policies. Highly recommend!

Working with Lanny Derby at Canyon Creek Agency was one of the most frustrating experiences I’ve had with an insurance agent. Instead of helping resolve an issue where I was double-billed for overlapping policies, Lanny continuously pushed back, offering solutions that benefited his commission rather than what was best (or even fair) for me as the client. Even when another licensed agent provided proof of my existing coverage and offered to help facilitate a full refund, Lanny refused to take action. He suggested canceling my long-standing Progressive policy—just to make things easier for him—even though it would have cost me discounts and long-term benefits. It felt like he was more interested in protecting his commission than doing what was right. Only after repeated pressure did he ag

Unfortunately, my experience with Lanny Derby and the Canyon Creek Agency has been incredibly disappointing and frustrating. Instead of providing the customer service and ethical guidance you'd expect from an insurance professional, Lanny chose to prioritize commission over doing the right thing for a client. Despite clear proof that I’ve had continuous coverage with Progressive since 2019—and that his Allstate policy caused an unnecessary double charge—Lanny repeatedly resisted canceling the redundant policy. Even after another licensed agent stepped in and provided documentation to support a full refund, Lanny continued to push for a workaround that would have cost me more money and erased discounts I had earned over the years. His refusal to escalate the issue for proper resolution or