Jim Humphreys - State Farm Insurance Agent

Fortunately I've rarely had to make a claim (I think it's only been one time due to storm damage), but I have called a few times with questions. The staff in this office have always been VERY responsive and able to completely answer my questions. I have a multi-line policy with this agent (auto, RV, trailer, and home/land). The one time I made a Home Owner's claim they were quick to sent out an adjuster. Due to the widespread storm, many adjusters were brought in from other states and when my roofer said the adjuster missed several items, my agent sent out a different agent who quickly corrected the issues and minimized the out-of-pocket expense for me. A couple of times I did price comparisons over the years and for the items I have covered, State Farm consistently was lower by a sig

Sophie was great to work with. She not only saved me a lot of money, but identified some pretty big problems on my former insurance. She was thorough and made sure I not only got a reasonable price but that my coverage was good and would cover me if anything happened. Did not expect to get better coverage and save money, but their rates are very good. I also loved how easy she made it. We handled it all via text. Not having much free time to talk to someone for an hour to find a better deal was a big reason I hadn’t shopped around. Sophie had it all taken care of quickly and help me to finally get away from an insurance company I have been wanting to get away from for a while in a way that worked for me and my busy work and mom schedule! Some texts back and forth when I could while

When we asked Jim Humphreys insurance agency to help us inform our credit union of an insurance change they were more than happy to accommodate us. They were friendly and willing to follow through immediately on our request. We have been more than happy with this agency since we switched to them

I was in a car accident back in August of 2022. Just recently after I thought everything was taken care of I received a bill from the IDOT for $3227.46 for a light pole that the IDOT never turned in. I turned the invoice over to Reid Kruse at my State Farm office and Reid was absolutely amazing. She forwarded the invoice off to the State Farm claims office that same day and followed up with a phone call. She called and kept me in the loop, so I was aware of what was going on. She was able to get State Farm to issue and send out a check to the IDOT right away since the invoice stated payment was due in 30 days. She stayed on top of things and emailed the IDOT asking why the check did not show cashed yet. Everything is now taken care of. Reid did an awesome job with both getting the claim an

Alex Furnald is always a pleasure to work with. Friendly, efficient, and knowledgeable. He helps me with my family's insurance and I couldn't recommend him more!