Horizon BCBSNJ

This company is the worst. I signed up for a new plan in Dec and made my January payments for my new policy. On Jan 2 I got en email saying they would auto debit $922 from my account. I called and told them my payments are supposed to be $349 and please do not take the $922 as it's the wrong amount. We'll, they took the money out of my bank account anyway even though Auto Pay was shut off. I have reference numbers for every call. I saw that the money was taken out today when going in to set up Auto Pay for my new payments. My call Jan 2nd was 2 hours long including over an hour on hold. Today Jan 12, I wa son hold for 45 minutes and nothing is resolved. They cannot tell me how they went into my bank account and took almost a thousand dollars without permission and now they tell me it will

This review will be a prime example of the lack of care & help from health insurance companies that we have in AMERICA. The disappointment & frustration this company has caused my family since November is beyond belief. (And still not resolved) I called the beginning of NOVEMBER to add my newborn daughter -born in October -to our already existing policy. I was helped by a representative who said he’d call me back after 1 hour on the phone doing our application because the computers were not working. NEVER heard back. One week later I called again to speak with a NEW person, had to fill out an entire APPLICATION AGAIN, (with my newborn crying) for another HOUR. With numerous emails I sent in proof of birth and all that was needed. This is now DECEMBER. Diane said she sent it in and had to

This company and their service is an absolutely joke. A bunch of incompetent employees who either don’t care to help or are so poorly trained that the extent of their technical knowledge is to uninstall and reinstall the app. They wasted hours of my time bouncing me around to different reps who were unable to give me access to the benefits (specifically telemedicine in this case) that I pay a lot of money for. They refused to let me speak with a supervisor and blantantly lied in an attempt to get me off the phone. These insurance companies need to be held accountable at some point. We’re forced to pay huge amounts of money to be “insured” and then they are held to no standard at all. I know most of you have no other choice since horizon is what the company offers, but if you have a choice,

If I can give negative stars to horizon I will. I canceled my dental insurance last year and these people go ahead and charged me for dental this year and to try to get someone on the phone is impossible! Oh and don’t get excited when you finally have someone on the phone cause they will transfer you and then transfer you and then transfer you

The stress in my life is from Horizon. Absolutely the worst, they will happily take your money but deny claims due to lack of payment. Bill for thousands when nothing is owed and then try to convince you you still owe when previous agents said others said otherwise. So much time lost sitting in the phone, seems they are still working with paper, calculators, fax machines and horse and buggy. Everyone running this company should be ashamed of themselves and fire themselves.