Farmers Insurance - Stephen Chai

No wonder it looks fishy here without any previous review comment! This guy who answered the phone, assume to be Charles Chai, started with "who are you?"!! Who does that!! On top of Farmers doubling my home insurance premium and this kind of customer service, it is no brainer to switch to another insurance company. I only wish I have done that long time ago instead of providing income for this person! Hope my policy get cancelled as I requested without causing headache, which I wouldn't be surprised if this guy makes difficult, ex. not cancelled before renewal date and late charge assessed. Please just retire if you think you made enough money and don't feel like serving your customer with dignity! Just horrible..