Duncan & Associates Insurance Brokers

Read some really great things on Google and Reddit... Ended up VERY disappointed. We contacted Duncan & Associates to get a home insurance quote. *CRICKETS* A week later we contacted them again and were told the first person we talked to left the company (and apparently nobody else was going to get back to us). Ok whatever, we still wanted a quote. They quoted us Safeco and it ended up being $3800, 3x as much as our current rate! We were underinsured from State Farm, so higher rates for the correct coverage made sense, but that much higher?! We contacted Strand in Centralia. Their customer service was better, but still nothing special. They also quoted us Safeco, almost the same exact coverage but actually a little more extensive (higher dwelling coverage, etc.). They ended up being just

Sabrina Miller asked for my insurance information which I submitted and then ghosted us around August 21 even after I followed up. Still nothing. Rude!

I struck gold on a referral towards Duncan & Associates. Their customer service is top tier to say the least. When leaving a messages for my agents (I have different policies} I always receive a call back asap. Very satisfied with this company.

Duncan and associates has been very prompt and responsive to my insurance needs over the years that I've used them. It's been good to deal with the same agent for years as well. I highly recommend them to anyone in need of insurance.

We have had our commercial policy with Duncan for several years and have been very pleased. Great pricing and amazing service! Jamie is amazing; always so quick to respond, professional and helpful!