Charlie Hendrick - State Farm Insurance Agent

I called a few months ago and talked to a young lady regarding a renters quote and told her I would call back and I did. I was told by a young lady that was very rude and unprofessional that the lady I spoke to was no longer working there. I then called back today to speak with the second lady and was told she was not working today July 2nd 2025 .The young lady working today was so confused I just hung up I will take my business somewhere else. Everyone in this office is very unprofessional.

I’ve been a customer since about 1978 when my parents added me as a driver.. Charlie and his colleagues always deliver & are very helpful with my needs! They are very informative & good at what they do!

My experience with this agent and his associates has been horrible for most of the time with State Farm. Most recently, the online system stated that there was no bill due and now, out of nowhere, my bill is double. When calling in to inquire about this, the associate stated that it was a system glitch. I asked her why weren't clients notified, she stated "I guess we/they were hoping that you would call in." Can we say UNPROFESSIONAL!!! As a longtime client, this type of treatment is awful, especially during the time of a pandemic. I would NOT recommend this agent or his staff.

If you’re a fan of “in person” type appointments instead of parking lot handling of business then this business is not for you. Regardless of vaccination status and wearing an additional mask, you will not be let in. Also, if you require printed documentation, know that you will be out of luck there as well and have to find a way to do it yourself which is is rough if you’re in the middle of moving. End state, I’m disappointed as they use to be about the customer.

I have been with this agency since I moved to Virginia 9 years ago. They make you feel like family. Even if I found a cheaper rate somewhere else, I wouldn't switch.