Cascade Insurance Group

If I could give this company, specifically Pamela Murphy, negative stars then I would. I was referred to them by a former customer who had used them for years before they moved out of the DMV area. I reached out requesting a quote and received an immediate response from Pamely Murphy asking for my information to run the quote, which I provided. The next day she responded via email "I won't be able to provide you a quote due to your driving record." No explanation, nothing. I immediately responded to the email that I checked with the DMV and have a 5+ rating on my driving record and asked for clarification as there must be some mistake. She did not respond to my email so then I called and left a detailed voicemail and emailed again. Still no response. If this is the way this place does

We’ve had a great experience with Cascade over the past 6 years. We have a few property and auto policies through Erie Insurance with them. Everything went smoothly the few times we’ve had a claim with Erie. Their prices are competitive and service outstanding. They even picked up at 4:59, right before closing one time, ha. Whenever I call they are quick to answer any questions I have and can make personalized recommendations. They respond promptly by email if they don’t have the answer on the phone.

I rarely review anything, but Cascade deserves a review! I've been an Erie Insurance customer for my entire driving life (about 18 years now) and had to switch agents when I moved to the DC area four years ago. My previous agent suggested Cascade as they are located close to my home. Their customer service is phenomenal! I've never had such an easy experience working with agents--even for Erie. They're available quickly by email and phone and work hard to make sure policy coverage and cost met my needs. I've been very happy with my experience with Cascade.

If I could give a negative # I would. I was treated terribly, extremely rude! - cut off and told not their problem and he wouldn't discuss it anymore. my dad went into hospice and died so I accidentally missed a payment. They tried to get me to do a different insurance despite being a customer in good standing for 20 years.

I am in the process of getting a Homeowners Policy, and have spoken to several well known insurance providers. What a difference when I called Cascade Insurance group for a Homeowners quote from Erie. I spoke with Jon Gartrell. He was helpful, educational, friendly, and made me feel very comfortable in comparison to the other agencies I called!! I am planning on purchasing both Home and Auto from Cascade and am looking forward to a continued great experience. I would recommend Cascade for sure.