AAA Keene Insurance and Member Services

If I could give them 0 stars I would. I called AAA out to do a jumpstart on my vehicle. The towing company they sent out, damaged my vehicle by doing a backwards jumpstart resulting in $700 of damage. After going back and fourth with AAA for 2 months now they have come to their final conclusion that they WILL NOT pay for ANY of the damages. They believe that the alternator can’t be damaged from the backwards jumpstart and they said that since I was not satisfied with them only paying $300 out of the $700 of damages that they will no longer further my claim.

The 5 stars is strictly for our local office. After a frustrating experience last month and a VERY frustrating experience during the snow storm this weekend I was confronted with the phone message system from hell while trying to get reimbursed for services I needed to procure and pay for (despite being provided by an AAA tow shop). After over an hour on the phone and 4 customer service reps I finally called the Keene office directly. They were very helpful and understanding. I will save my bad rating for AAA national, because they truly need some work (and need to reevaluate their "Peace of Mind" motto) but the local staff has been top notch.

After being a premier member for 6 plus years I will be severing this business connection permanently. I recently had a breakdown and was treated so shabbily by AAA. I was forced to get a car rental and Hertz is covered in my plan but there was no hertz so I had to go through Enterprise I was told I would be reimbursed it cost me $185 AAA sent me a check for $50 with no explanation whatsoever.$135 short !!!. Not to mention I wasn't reimbursed for the taxi ride I had to take from the breakdown site to Enterprise all because of their silly policies. Absolutely not worth the money they literally left me stranded on the side of the road in the middle of nowhere.

I placed my initial call at 01:27, which I immediately received a text telling me someone had been dispatched for me, and it would be no later than 02:45. At 02:14 I received a call and was told it would be "awhile". At 03:14 I missed a call to ask if I still needed help(of course I did, my car is broke down?!), which I called back to confirm, and was sent directly to a random tow services voicemail..At 03:17 I was again told they were working on it, and that it seemed it was harder to find someone at this hour. AGAIN I was sent a text saying someone was dispatched to me. When the land owner called to find out what was going on, he got told that my membership wasn't valid in the state I was calling from, are you serious?! When I called them back at 03:26 I got told no help was available ti

Do not exchange American dollars for foreign currency at Triple A! I recently exchanged 800 American dollars and received in return 34800 Dominican pesos. If I would have simply waited to get the to the Dominican and exchanged the money there I would have received a minimum of 40000 Dominican pesos. That is a whopping 13% premium or $105 that I lost using the service. When I called Triple A initially, they told me that there would be no fees to exchange for foreign currency as long as the transaction amount was over $300. However, if you read the fine print on the contract you realize that the company Triple A uses to exchange foreign currency sets their own arbitrary exchange rate. It is not the going exchange rate. Unfortunately, I did not realize my mistake until the paperwork ha