AAA Auburn Insurance and Member Services

Chris from the Auburn area was awesome, he came out within about 20 minutes of us calling, and patched our flat tire. He was professional, friendly and fast. I was very pleased with our service, we have lived in other states where it took over an hour sometimes, over 2 hours, for AAA to come, we were utterly shocked when Chris was able to arrive so soon. We had to pay an extra $75 over the phone, to get service the same day that we bought our membership (we had lapsed in our membership since moving, and had to buy a new membership for this area), but I feel it was money well spent if this is the kind of pleasant staff they hire, and the great service they provide.

Just not impressed, last weekend when I was out in my brother's truck I broke down in the middle of the night, mid night. Went through all the motions to get a tow. Then after about a hour I get a call back saying no one was available till the next day and that I can call back in the morning and try again! It was 17 degrees out at midnight! Took over 2 hours to get someone to pick me up! I had it towed the next day by a friend! Then yesterday, my truck broke down, called at 330. Was assigned to a local company to have it towed. They declined the order, and it was assigned to another company who apparently had a break down and never got it towed until after 8pm and was dropped off at the wrong address!!

I’ve been a AAA member since I started driving, for 28 years. Yesterday, in Auburn, something broke in my emergency brake and left me with loose parts inside my brake rotor/drum. It was making a terrible noise when I moved the car so I thought it best to get towed home rather than risk more damage by driving home for an hour. Called AAA at 5pm to arrange a tow. I was told the truck would be there a little before 6. At 6 I received a call saying they had a hard time finding a driver but someone in Saco was towing to Lewiston and would then pick my car up. A little after 7 the driver called me and said he was on his way to Augusta to drop off and would pick me up after. This meant we would be waiting for probably another two hours. I ended up canceling the tow request. Since people

We have used AAA travel to set up our last few vacations and they have done a wonderful job. Jean has taken great care of us, and Corey got us a great deal on our insurance.

Recently had transmission problems we called AAA. Wonderful customer service and quick response for towing by Action Towing out of Bridgton ME. Rick the driver is a professional and we will request thier service when needed.