The Hartford

If at all possible to avoid this sham of a company do yourself a favor and do so. Their customer advice is horrific. Do you enjoy hold for hours on end? Maybe this is the company for you!!!! Do you enjoy veing transferred nearly 10 times to be told they cannot assist you, and to call back? Do you want them to deprive you of the benefits you paid for? Perhaps you'd like them to hold your claim open but do absolutely nothing to review it, or obtain yhe needed info over the next year possibly 2? Then this might be the company to hand yout money over tooo!!! They are conplete trash, and will do whatever theu can to not assist you. Good luck!!

I was referred by a close friend, and got a VERY different experience. I was laughed at by the intake person, and then I was given extremely bizarre questions from underwriting. I was ultimately denied for reasons that made no sense based on the federal regulations for my industry - despite my referred friend having the same exact insurance and would not have passed the same bizarre questions. An absolute joke of an insurance company. Update after response from owner - Your business team was not helpful at all. I had to constantly follow up with them, when I was told I would hear back in 1-2 days, only to find that more bizarre underwriting questions were waiting for me. I went through 3 or 4 underwriting phases and was denied for very bizarre reasons. I have flown drones for over a decad

Where do I begin on the fact that Hartford Insurance customer representatives one of hung up on me and the other one told me he couldn't help me because I needed and USA rep. I was even more confused on his choose of words. Let's just stay I called so many times. Upper management was informed and today is Sat. I still haven't received a phone call back from the. Very bad customer service. And the sad part is these reps. will still have a job....

I’ll give 0 stars if I could, no matter how many documents they ask you for you’ll still get DENIED, I lost a lot waiting for them to determine since November 2025 to see if my case would be approved, lost my place lost my car in the process Thanks Hartford Group

I needed something added to my business insurance policy... since I can't get ahold of anyone we will be switching insurance out of your company. I had tried calling and I was told it was managed by Embroker but since no is returning my call or emailing me back from Embroker I am pretty much screwed because even though the Hartford is my insurance they do not want me to go to them directly... Edited: I finally got with Embroker and they helped me get what I needed quickly. The processes doesn't make any sense and I wouldn't have gone with either companies if I understood this but they really went forward to help me eventually. Changing from 1 to 3 stars.