Teanice Wells-Ernest - State Farm Insurance Agent

Ebony Scott is an excellent employee with Teanice Wells_ernest Statefarm insurance team. She’s a consummate professional. She’s knowledgeable, knowledgeable and skilled at her tasks. I’m a consumer on both ends of the fence. I complain when I get bad service and I applaud when I get excellent service. Most consumers only complain about bad service, but remain silent with good service. I agree that employees should always give good service, but because most people consider working as a means to make a living, they just show up and do the minimum. Whenever I call Teanice’s office and Ebony Scott answers, I immediately know I’m in good hands. When I first started doing business with Ms. Wells_Ernest, I always wanted her to handle my business. Now, when I call and get Ebony Scott, I’m comfort

This by far is the best agency I have ever worked with in my life time. I had premiums over 40,000 a year when I was in business with other companies and never received as much care, follow up and communication as I have with this agency. Mrs.Ebony is on top of everything. They don't treat you like a number they treat you like family.I have been in Mercer county for almost 50 years and this group are diamonds 💎💎💎💎💎

Con artists. Quoted me for $527 a month full coverage. I switched companies because of this quote - after first payment, they doubled my premium. Condescending Con artists. Be CAREFUL. - update Teanice was condescendingly smug and arrogant when she told me that my premium wouldn’t be reduced no matter who I spoke to and tried to force me to cancel my policy over the phone so I would have a lapse on my insurance. After discussing it with the right people, my premium was indeed dropped. Don’t let her trick you. I’d warn everyone to stay clear of her.

Instead of just stating the reason of denial for coverage, she told me someone would be in touch. That never happened which is unprofessional and lying because you knew all along 😊. Received a letter in the mail instead, so glad Allstate insurance is working with me to appeal this denial because I do not live with the household member that I was denied for and my record is almost spotless but had she confronted me about it maybe things could have gone differently.

I have had a bad experience dealing with Teanice and her insurance company after being a loyal customer the ast 5 years I would not recommend them or her to anyone that I love or care about. My experience with her very recently has been nothing short of unprofessional and unethical. I regret that I remained a loyal customer for so long. I will be leaving her office immediately.