Senior Whole Health of Massachusetts

My mom is completely bed bound with late stage dementia living at home. It took SWH 2.5 years to approve for my mom's reclining wheelchair after our pcp wrote up the prescription more than 2.5 years ago. SWH made us go through multiple ROUNDS of physical therapists' assessment, occupational therapists' assessment and finally request an outside independent occupational therapist to confirm her needs for the reclining wheelchair. During this time, mom had experience falling off and slipping off her regular wheelchair. Such a waste of money on multiple assessments!!! On top, we have been asking for electric hoyer lift for 4 years because the manual one that they provided us starting to fail on us. The manual hoyer the pump starting to spit out dust which is a sign of aging equipment. For eac

Very poor health care across the board. PCP don't return calls, no home help after major heart surgery, and the provider they use for services are not that great either. I have to wait 4 months for an appointment to see a dentist.

Do not choose this insurance company. My father is a member of this insurance company. My father is an asthmatic patient. He applied for a ventilator in the insurance company. According to regulations, the mask tube and filter of the ventilator must be replaced every three months. The company should automatically send masks and filters to patients every three months for replacement, but my father has not received a new mask and filter pass 18 months . My father has been trying to apply to the insurance company for a long time. He didn’t get a response, but he also responded to the doctor and asked the doctor to write a prescription. He also responded and applied to the nurse sent by the company. He still haven’t received a new mask for a year and a half. Finally, the mask broke. My dad stu

I have with him telling staff with his permission that they had permission to speak and and to disenroll my disabled brother who really could not and did not understand what the agent was saying. He told the agent he was illerate and did not I understand at that point the conversation should have been terminated... that is not giving informed consent. I have been on the phone frequently attempting to terminate his 2023 Jan 1 enrollment.I have asked for a letter of termination but that never happens.I have spent from 1 hour up to 4 hours straight on the phone. being switched from 1 staff to another and at time them disconnecting our conversation My calls began on October 27 2022. I would once again stating this plan does NOT meet his needs and he does not want to be enrolled for Jan 1 202

STARS from what??? Humorous! I had been calling Senior Whole Health since Oct 6, for over a month (its Nov 8 today) to change the Home Care Agency. Never ever heard from the Case Manager Terri JO-D. I am tired of this. No one wants to help me. Now I wish to change the healthcare all together. This is a mental torture. Horrible Horrible Horrible. 000000 stars.