Seng Sophanavong: Allstate Insurance

I have been a policy owner under Seng Sophanavong and the previous agent, James Norton, who sold the business to Seng. I don’t expect much or need much in terms of overall communication with an agent, but when I send an email and wait 7 days without a response I think that’s bad. Unfortunately, since Seng has taken over this business that’s been typical. He doesn’t return emails. This wasn’t the first time it happened to me. I have to forward the email on to someone else to get an answer. I shouldn’t have to do that. There’s a lot of choice out there. If you want good customer service / response to your needs I suggest you look elsewhere.

I pay a lot on my insurance bill every month just for them to act frugal when I need some dings and dents fixed on my car. You would hope that your insurance company would back you up, but instead, they try to find a reason not to spend much to get anything on your car fixed. I will be changing insurance companies soon.

Agents are no longer necessary, everything is done online and when the estimate is lowballed they will not and/or cannot help. My home insurance went up by 500.00 for no reason. Except for maybe all of the distruction caused in the 2020 riots.

Working with this agent and the office staff has been hassle free. If I call with a question, no matter the reason, I receive an answer quickly. The staff is very friendly and knowledgeable.

ALL State Is A great Company to get your car & home Insurance