Security Mutual Life Insurance Company of New York

We've had a great experience with them over the last several years.

One of the best companies out there and good people.

Horrible customer service. 1st call on hold for 1.23minutes hung up, 2nd call 48minutes hung up, 3rd time used the call back feature and that was bad as well. I didnt recieved a call back until 4hrs later. Finally spoke to someone, she stated she had to mail the documents. It's been a month and I still haven't recieved the necessary documents... Horrible Horrible Horrible!!!!

This place is horrible. I have closed my account 5 months ago. When I call to let them know they are still sending me balance due messages, they put me on hold and never came back to speak with me. Why are you not closing my account? You are using bullying tactics and it will not work with me. I open this for my grandson 10 years ago within my Credit Union. Now that his parents are financial situation I know longer need this policy. So I decided to close my account at least 5 months ago. I am not interested in doing business with businesses such as your company and the likes thereof. Please Close my account immediately, I will not be sending anymore payments to you. Regret every opening an account with you, Angela Vaughns,

Update: 5/14/2019 I want to put an update on this review that I put up a while ago. First in foremost if I could I would give this place a 0 out of 5 stars. So the past couple of days I have been getting calls from the company about my reviews. I figured if I would ignore it they would leave me alone but low and behold they called me again about this revive. So I went back to check my "policy " because they felt I was incorrect on my numbers." So yes it appears that my numbers were not correct. At some point I had lowered the amount that I was getting for this whole life insurgence. So no I don't have a policy for 200, 000 it is only for 68,000 and I am paying $58 a month for it. So yes I am getting less and I am paying $1 for every $1000 on this policy that I have no aces to because I