Real Estate Support System Inc

I applied for Errors & Omissions insurance from this company on 09/13/21 and submitted payment in full ($615) for one year by ACH on 09/23/21. The payment cleared my bank on 09/30/21. The insurance was to be effective 10/01/21. On 09/30/21 I was told by Melissa via email that they couldn't bind my coverage without a declaration from my previous insurance company which I told them I didn't have and asked for a full refund since they weren't going to issue my policy without it. I was told that my request was sent to accounting and if I had any questions regarding my refund to contact Denise. I sent an email to Denise that day and got no response. I waited a week and contacted Denise on 10/07/21 and CCd Melissa asking about my refund. Melissa said Denise went on vacation on 10/04/21 and would