Ed Brown - State Farm Insurance Agent

My policy expired in June of 2024. I tried before the policy expired to add a new vehicle to my policy on the app. I did everything on my end, it said that it would be sent to my agent for review. It never went through even after filling out the information two separate times. After this issue, I tried directly calling Ed Brown’s office. Each time I called there was no answer and I left a voicemail each time. I left a call back number, my name, the status of my policy, etc and I never received a call back. I then tried reaching out to the office through the app and website, both to no avail. My husband and I both work full time jobs and are currently in the progress of selling our house and buying another. I have not had the available time to make a stop into the office until today. Upon g

I have been with State Farm since I first owned a vehicle. I moved to Florida two years ago and decided to continue using State Farm because I had such a great experience with my agent back in Colorado. My experience here has been the exact opposite. Like most customers, I prefer to have my insurance payment withdrawn from my account so I do not have to hassle and call. In March, I had to change my card number for payment and since that time, I have had to call every month to ask them to change my card number so the payment is automatically withdrawn. The employees never seem to care, nor are apologetic that I have repeatedly have to call. The employee I spoke with today, Sarah, seemed to careless that I was going to look for another agent because of my unresolved issues. As a loyal custom

Mr. Brown’s son shared my information with my son. Who I removed from my policy as beneficiary. He informed him that I was cashing my policy in after making my daughter in law my beneficiary. My son then called my brother whose wife called my granddaughter and told her what I did. Mr. Brown had no right to discuss the amount of my cashed in policy or who my beneficiaries were. I’m very disappointed with the service after dealing with Ed Brown for over fifteen years.

Ed Brown and Shayla Brown, my forever car and home insurance providers with State Farm! They are both very professional and efficient with making sure that your needs are met. I moved to Brevard county a couple of years and because of their loyalty....I am still with them! Thanks for everything!

I have been insured through this agency over 20 years and always recieve excellent, friendly service. Would recommend to everyone. BTW, rates are the best I can find anywhere for Auto, life and Homeowner's insurace- I have checked with many companies but they simply can't be beat.