Progressive Insurance - Claims Office

Watch your rates very closely if you choose Progressive. Without any crashes or traffic incidents, our rates rose from ~$1,050 for two vehicles to ~$1,600, then to nearly $2,100, across just two 6-month renewal periods. We ate the first increase and canceled as soon as we noticed the second, larger one. Despite opting not to renew, I was also charged $60 on the way out the door, and the response was, "Pay it, or we'll send it to collections." Terrible customer service and overtly shady business practices of hooking people on a low rate and then massively increasing, hoping they won't notice.

They are not here to help you. They only want to protect the insurance companies money and leave you to deal with any debts even if the other driver is found 100 percent at fault with irrefutable evidence

I wouldn’t recommend this company to my worst enemy! Got in an accident, person hit me, and my vehicle wasn’t drivable. Progressive couldn’t provide me a tow. Had to pay the $500 tow fee out of pocket. The lady on the phone was rude and unhelpful. The adjuster they gave me was rude, and hard to get a hold of. I’ll send messages and wouldn’t get a response at all. The inspector missed so many damages on my vehicle that could’ve saved everyone a lot of times on waiting on supplemental parts. He missed the bumper and the damage to the hood. Stuff you can see with your naked eye. Then they paired me with the “Manage Repair Representative” aka Jess with mess or “I’m not in the office at the moment Jess.” Thought of a brilliant idea to order a Napa part to be placed on my 2023 vehicle that I did

Alaska law states claims must be completed within 30 days unless agency faces fines and or revocation of license. My wife filed a claim June 13th 2024. The adjuster hasn't answered his phone nor returned her call. Her car was hit parked. I'd say this is a little outrageous!

I've been on hold over 13 minutes when the recording says 5-10 minutes. I am not even sure WHY IN THE WORLD does Alaska office even have this recording. I know Alaska is NOT THAT BUSY dealing with issues. I just signed up with this insurance company and will he going elsewhere after my 6 months is up. Crazy, In Alaska be on hold with a local office more than 15 minutes, let alone have this recording/computer answering a phone line. Sad, just sad.