NGM Insurance Co

If I could give them -10 points I would! Zero for unprofessional both the claim representatives and the managers! They never return calls! And when you are lucky enough to reach someone they are RUDE and unprofessional!

I was involved in an accident with a driver under NGM insurance. They were at fault per their own driver, and the police report, but refused to pay out on my totaled truck. Their agent Tavia Smith was very rude and utterly unprofessional to deal with on the matter. Disappointing to say the least.

I cancel my home insurance policy approximately three weeks prior to my renewal. NGM still made a withdrawal even when they no longer insured my home. I am still waiting going on fifteen days for my refund. Will never do business with them again.

If I could give Zero Stars I would fill that in the box. This is the worst insurance company I have ever encountered. After I was persuaded to sign up due to their low rates, they contacted me after I had signed up to inform me that due to a list of reasons, they needed to raise my rates. They did this two times and afterwards, my insurance payments were outrageous. I also received letters saying that I needed to pay bills or else my coverage would be terminated. So I promptly went online to make my payments. I learned afterwards that these payments were not necessary and they had sent me a termination letter by mistake. Then when I asked for my refund, it took weeks to get my money back. When you call to get a refund, it is handled through a 3rd party collection agency. You do not even ge

Warning! Do not use this company, please shop around! There rates are insane! Customer service is a nightmare! Example a recent switch to a new Geico from NGM turned into a nightmare. We could of fought this but wanted away from this company. So we were officially switched to geico correct forms sent , but they still wanted a prorated fee. Now legally you cannot hold two car insurances for one vehicle but they claimed they didn't get the paperwork in time, now that was a out right lie! Instead of returning my 10 phone calls to explain this they just went and sent the collection to a lawyer! Absolutely unbelievable considering if they have done their job and just communicated with us about the issues it could of been resolved. I have zero clue why anyone would get insurance with them, th