Nationwide Insurance: Martinez & Associates, Inc.

Worst customer service they went corporate , you have to make an appointment to even go into the office and never answer the phone

Worst experience ever!! Cancelled auto policy back in June after multiple attempts to add 2 new cars to existing policy and no help from agent. Receive call in July policy wasn’t cancelled yet for some reason, so I resubmitted cancellation form. Fast forward to today, I receive a letter in the mail from a collections agency saying I had a balance of $473. Called Nationwide to figure out how I could have a balance when I always made payments ahead of time and cancelled policy before next payment was due. Was told it was a cancellation fee and a late fee for the cancellation fee. Never received a call, voicemail, text, or any form of communication for a CANCELLATION FEE of almost $500. Even when policy was cancelled, it was never mentioned at all.

As a local business owner, I have been extremely impressed with the quality of service I have received from Martinez and Associates. Their professional and friendly staff have never let me down and always responded to my requests in a very timely and conscientious fashion. I am also pleased with Art's ability to continue to help me find the best services available to fit our business and budget. Gina Williamson, Owner Patriot Systems, LLC Greensboro, NC

When you spend your money, you expect to get a good product. You definitely get that with Martinez's group, but you also get incredible service and personal attention with emphasis on meeting your needs. Zac educated me and helped me navigate insurance jargon by asking questions and providing an insurance package for exactly what I need. I highly recommend them!

Very pleasant experience during a recent claim. They delivered supreme services and Heather was amazing at delivering peace of mind while I was in transition! Highly recommend Art and his team!