Liberty Mutual Insurance

I haven't even paid for the policy yet, and I am already having issues. I went through the entire process of creating a quote on their website, and made it all the way to finalize and pay... Being true to myself (I hate paperless, automated messaging, and most things based in technology) I deselected the paperless discount option to see the impact on my quoted rates. It would seem that once you remove that discount from your quote, there is absolutely no way to put it back. I have navigated back through the entire process, and it can't be done. Why can't you simply put a check box there, that I can select and deslect as I see fit? Why does something so stupidly simple have to become.... Not simple? I'm not even a customer yet and I already hate this company. Unfortunately, we are all force

I’m a Credit Union member, the Credit Union mailed me a special discount promotion with Liberty mutual insurance. After about 10 minutes on the phone with the representative he quoted me almost $10,000 for the year on 4 cars a wife with a excellent driving record a 19 year old son with a excellent driving record and good student discount. That’s more than double what I pay now. What a scam liberty Mutual is, can’t believe anyone picks them up.

Liberty mutual insurance sucks. They are the worse insurance company ever. I had them for one week. And my car got totaled. We called them the same day and told them we will need to cancel our policy. Because they said. It was the mechanic fault. And they would not cover it. So I called and cancelled the insurance. They said. They don't want to do the paperwork. To cancel our policy. They said it's too much work. For them to do and that we would have to get ahold of the bank for them and send in proof that the car is no longer with us. I told liberty. Mutual. That it's they're responsible. To. Get the information. Sooo they sent us a letter. That we have to go to court for $1,000 because they didn't want to do the paperwork to end our policy. So they keep the policy open. Wit

Update since my review: I was contacted by my local Liberty Mutual rep and he and his supervisor dilligantly looked into my claim and within a week, I had the repairs approved that should have been initially approved, however, I greatly appreciate Jeffrey Hummel and his supervisor for actually taking the time to READ and understand everything that's happened in my claim. It's a shame it had to come to this and if I would have received this level of quality care initially, I probably wouldn't have left Liberty Mutual. RUN, RUN FAR AWAY AND DON'T STOP, especially if you're a single female! I have filed a claim with Liberty and have had SEVEN MONTHS of unreasonable delays, denials and unsatisfactory settlements. This was due to internal negligence, lack of communication between their inte

We chose Liberty Mutual for our homeowners insurance because they came back as the cheapest option, and our experience has been horrendous. We had a water backup claim and have been assigned 5 different claims reps. Their claims phone line is very non-user friendly and it's almost impossible to physically speak to your claims rep unless they call you. We've called multiple times and left voicemails and not been called back. Continual hoops to jump through in order to receive payment and validate the claim. Had to have technicians come out multiple times to "justify" why our equipment needed to be replaced, despite it being against modern acceptable building code to operate gas appliances that have clearly been submerged in water. Finally, we received confirmation that our payment had bee