Laura Squillante - State Farm Insurance Agent

Pay insurance to never receive calls back your payment is never the same would not recommend

This office has been charging my father for insurance since March 2024 after we sent them a DMV return notice that we no longer have the vehicle in March 2024. They have been charging my father who has dementia every single month. I have provided them with proof that I returned it. The gentleman I sent it to his name is rich. I have asked Laura to call me multiple times with no response. My next step is going to consult an attorney. This should be a crime. This is ridiculous.

If I could rate this 0 stars I would. Every piece of information provided to them was entered wrong and the two people on the accounts information (ss# DOB etc.) was under the other person. I set up automatic payments and in 5 months there have been two issues where the money was not withdrawn from my account and the policy lapsed. When I spoke to Laura about this she stated I should be more careful when monitoring my bank account and should have recognized they didn’t take it out like they were supposed to. No accountability or professionalism. Now I have to pay a fine for not being insured and I didn’t even know I wasn’t. State Farm is a good company I’ve been with them for years and years but this agent was a nightmare and she ended our relationship by hanging up the phone on me.

Absolutely worst agent I have ever purchased an insurance from. Customer of 10 years Laura refused to help me when I was involved in an accident because he did not like my tone. I only raised my voice with her due her sarcastic comments. She does not know customer loyalty and will not be there for you when you need her

This office hasn't picked up a call or returned a voicemail in several months, yet they've been taking my money. Feel like I got scammed.