Lance Paulson Insurance Agency, Inc. American Family Insurance

Suellen Shook NEEDS A RAISE! This wonderful lady took the time to work out a new policy with me, and dealt with some wacky computer issues over a couple of days, all while being so understanding and so much fun! She made a difficult situation resolve perfectly and kept me informed and updated through the entire process. It's amazing to be able to have a good AND personal experience with my auto insurance company. Thank you Suellen!

Suellen Shook at American Family is an outstanding insurance professional. She is extremely knowledgeable, detail-oriented, and consistently provides clear, accurate guidance on even the most complex insurance questions. Suellen takes the time to explain coverage options thoroughly, ensuring you understand exactly what you’re getting and why it matters. Her professionalism and responsiveness truly set her apart—she is always available, quick to follow up, and proactive in addressing concerns before they become issues. Whether it’s reviewing policies, answering questions, or assisting with changes, Suellen handles everything efficiently and with care. It’s reassuring to work with someone who is not only highly skilled but also genuinely invested in providing excellent service and peace of

Loved the helpful service I received from Suellen! She is great to work with and would recommend her for helping with your insurance needs. I have had a NOT so great an experience with Lance Paulson Insurance. Last fall I called in to Lance Paulson to get an insurance quote. I believe I spoke Dorian initially. Dorian was very nice to work with as well. Dorian quoted me a fair price for my 6 cars and had a home to bundle for additional savings. We worked out all the details, and I prepaid for 6 months to get the best savings. A couple of months later I receive an additional ($209.50) charge on my account for NOT having a Life insurance policy with Lance Paulson. I know we did NOT discuss anything about having or buying life insurance through Lance Paulson nor did I get a quote for life ins

I have been working with Suellen, and Lance Paulsen's team for years. I have received excellent customer service and options for our various needs. They have been excellent is assisting in claims and insurance analysis for us.

Suellen and the whole team at Lance Paulson Insurance Agency do a fantastic job. They have insured several homes and investment properties for me over the years and have always been quick to respond and helpful. I highly recomend them!