Kevin Vendt: Allstate Insurance

My wife and I have been customers of Mr. Vendt for about 6 years now. We paid home insurance for several years, a very reasonable price and I never had any complaints. Payments are easy. Last year we had a flood which was not our fault at all, and it wrecked over a dozen pieces of furniture, clothing, etc. The fire suppression pipes basically burst because there was an empty and unheated unit above us. The claim process exceeded my expectations in every way. The gentlemen I worked with was always easy to contact, answered all of my questions, and we were completely satisfied. No complaints! -Greg

I Was a customer for 12 years. I Switched to PROGRESSIVE when i moved and got a cheaper rate. When i made the switch allstate made an error and cancelled my policy a week too early. A month later i learned that my registration had been suspended due to a lapse in insurance for that week (their mistake) for the last month customer service has been giving me the run around and not fixing their mistake. Meanwhile, I have no registration. Its crazy that i have to get a lawyer for something so petty and easily resolvable, if they would just take accountability. STAY AWAY FROM THIS OFFICE. Staff sucks at this location as well. Can’t remember the ladies name. But she always has an attitude when i call

As a young adult getting car insurance for the first time was very new to me and I had no idea how anything worked! I have had an amazing experience with Patty, she answered all my questions and got me as much discounts as possible, she has always been so kind! I def recommend her to friends and fam! I love how she's always just a call away and if not she always returns my calls!

Very disappointed about a minor request to provide a credit on my mother's policy for a returned check penalty of $25. My mother has never had a problem and has paid her policy prontly. But during this hard and challenging period of the pandemic, it's difficult for my mother to go to the bank as she did before. I asked if your agency could provide a credit and was denied in a very disrespectful and nasty manner. Shame on you! We are seeking alternative insurance companies.

I posted a 1 Star because the costumer service is horrible for Spanish speakers. Lorena (the Spanish speaking line) was very rude when addressing some problems with the policy. I was explaining that the road side assistance was not any help. She claimed that if I ordered a towing truck that Allstate would cover the expenses ($300). They never covered this. I decided to cancel this part of my policy, but she wanted me to call another number when she is the one who has to handle these situations. At the end, she ended the call abruptly in the middle of my sentence. I decided to call again and address this to the manager Sandi who was very helpful, but she said that “Lorena is very truthful with what she says.” Just because someone is “truthful” with what they say, never means that it gives t