Ken Heiner - State Farm Insurance Agent

We have had a relationship with Ken and his staff for over 20 years with multiple vehicles and our home insured through Ken's office. Ken and his staff meet with us on a yearly basis to review our policies to make sure they fit our needs. Ken also took the time to meet with both of our kids when they first got their driver's licenses to discuss driver safety and what to do if they did get in an accident. Just recently we had a claim for a total loss on one of our vehicles. We had to contact Ken early in the morning on a Sunday to get his advice. He couldn't have been more helpful and reassuring on what to do. Ken and his staff followed up with the claim center on a daily basis in order to keep us updated on the claim progress. We were extremely impressed and happy knowing that Ken an

My wife and I have known and been with Ken for over 20 years. We are satisfied with State Farm as an insurance company but Ken is the reason we are still with them. Ken has provided us service for all of our insurance needs. It feels like we’ve had to make more claims in the last 5 years than the previous 15. He has always had our back through the claims process and has helped us out when we’ve sat down with him for our yearly review. We purchased a second home on a lake in 2017. Having only lived our adult lives “in the city”, he advised us on all the things we hadn’t thought about and were missing in our coverage. It never feels like he’s selling us anything. He has been a resource.

We’ve had the privilege of working with Ken Heiner as our insurance agent for more than 25 years, and we couldn’t be more pleased. Over that time, the relationship has grown into one of trust and confidence. Ken consistently provides solid, professional advice and guidance that makes us feel secure in our decisions. His entire team reflects the same high standards — always prompt, courteous, and attentive to our needs. Whether it’s routine questions or more complex matters, we know we’ll receive thoughtful service and genuine care. It’s rare to find an agent who combines professionalism with such a personal touch, but Ken and his staff have done exactly that for decades. We are grateful for the partnership and highly recommend him to anyone seeking dependable insurance support.

I recently had an auto claim for a cracked windshield. I stopped by Ken Heiner's office and he took care of everything. Ken handled the State Farm Claims phone call for me. He then immediately followed up with the glass shop to insure they would be reaching out to me to schedule the appointment. The process was seamless and as hassle free as it could be. We have Auto, Home and Personal Property policies with Ken. I would recommend Ken for all your insurance needs.

I’ve been with Ken Heiner for over 30 years, and the level of care and attention he and his team provide has never wavered. They are consistently thorough, proactive, and genuinely invested in every situation that comes up. Their personal touch puts your mind at ease immediately. I was in an accident right before the holidays, and Ken & Julie went out of their way to make sure I was okay and knew I could reach him with any questions or concerns. They made it clear that even Christmas wouldn’t stop them from being there if I needed anything. I truly cannot express how grateful I am for their entire team. Their follow‑through, attention to detail, and commitment to their clients stand out in a world where great customer service is increasingly rare. With Ken Heiner’s office, you receive no