Juliana Smith: Allstate Insurance

If I could give zero stars I would. I have been trying to get a hold of her office for 3 weeks now. I live in a different state and need to cancel the home insurance on the house my ex-wife now owns. However, no one in her office ever answers the phone, replies to voicemail, or replies to emails. I shouldn’t have to catch a flight out there to go to her office in person. Whenever I call AllState corporate, they say I have to deal directly with her in order to cancel a policy. Allstate, this agent is really terrible. You need to kick her off your corp roster!

When I purchased my new home in November, I sought out Juliana Smith’s services. My homeowner’s insurance was paid in full for the year at my closing. Unfortunately, from the start, she was not customer-service friendly, and the attorneys had to repeatedly request the same information from her during the process. In February, I discovered she had written multiple policies—three, in fact—on my home. I contacted her, and she replied via text saying she would “take care of it.” In May, I received a cancellation notice. When I reached out again, she admitted it was her error and assured me she would fix it. By July, I was contacted by a collection agency regarding a balance due to Allstate. Corporate confirmed the policy had been canceled in May. The agent became unresponsive, forcing me to

If I could give zero stars I would. The people that gave Juliana a good review must have been paid or high. She has been the worst agent I have had. I was with Allstate for 15+ years and treated well until she took over. I recently switched insurance because I was having a horrible experience and they were not only able to find me a sizable discount, they bent over backwards to make sure I was taken care of. I told her to cancel my insurance effective a specific date and asked that she confirms via email and she refused. Well it makes sense now because she let my insurance lapse which cause $125 worth of fees with the tag office. Luckily I wasn't pulled over. From what I can tell this was an intentional petty attack. I tried to call, left voicemails, and emails prior to writing a review bu

Received no service from her since taking over my account. Never responded to my emails or returned my calls.

I would NEVER recommend this agent to anyone she has the worst customer service experience ever. Juliana never answers the phone or emails. I hated my experience here I’m finally gone she would never transfer my policy to another agent