Johnston & Associates Insurance

I can’t recommend Steve Emley enough. He recently helped us switch coverage from our Mercedes GL450 to a new BMW X7, and the entire process was seamless. He responded quickly, explained the premium changes clearly, sent updated ID cards right away, and even made sure we understood how the auto change would impact our umbrella policy. What I appreciate most about Steve is his transparency and communication. He proactively outlined the annual premium difference, prorated amounts due, and even informed us about a small refund related to the umbrella adjustment. No surprises, no confusion — just clear, professional guidance. It’s rare to find an insurance broker who is both highly responsive and detail-oriented. Steve makes what could be a complicated process incredibly easy. If you’re looki

Scott has been great to work with and very responsive! He saved us a lot of money on new home, auto, and umbrella insurance.

Before working with Steve Emley, managing insurance was difficult. The family has a very complex package—7 cars (including four teenagers on the policies!), a family home, and 5 rental properties. Someone with the expertise and patience to navigate this was needed. Steve Emley was a game-changer. The agent was incredibly responsive, precise in explaining every detail, and found a truly reasonable solution that met all needs. The level of care and expertise shown is unmatched, and there is finally peace of mind knowing assets are properly protected. If you have complex insurance needs, look no further.

Update: I moved out of state 2 years ago and moving back to TN. Contacted the company again and worked with John this time. He was very sweet and very helpful! Got me great rates for my car and renters insurance! Still 100% recommend these guys! I worked with Scott Johnston and he was great! I sent him an email and he called me immediately. He was very patient and made suggestions and did not pressure me at all. I ended up bringing my car over and adding my husband to my car, bringing my husband's car, and adding renter's insurance and I am SAVING money! Definitely worth getting a quote and talking to Scott!

I have been working with Johnston & Associates for at least 5 years now. John is always great and so helpful. He is easy to be reached, and always available for questions and making instant changes in our coverage for a better premium. He takes time to explain about different coverage to me, so I could understand and choose the best auto and home policy for my family. I have saved a lot of money since being their client. They are one of the best company out there.