John Dermody: Allstate Insurance

PROS: Good customer service, as I’ve been with Allstate at this office my entire life. CONS: Very expensive rates that keep rising. Their rates for car insurance were twice as expensive than elsewhere and didn’t cover as much. Apparently loyalty doesn’t matter. I learned it’s best to shop around for car insurance.

called 3x left voicemails no answer called the second number listed and he informed me it was his personal number and hung up.

Woman was incredibly rude every time I had to call in during my three years of coverage with this place. Otherwise great experience and coverage. Had to find insurance somewhere else though because I was never informed by email that my payment hadn't gone through and that my policy was in danger of cancelling, which I had always gotten email warnings for in the past if it was an issue. Not sure why I didn't get one this time. When I called (notice, I wasn't angry or yelling or anything when I called. I was calm) the woman on the phone interrupted me and said, very defensively and snottily "Well, I left a voicemail so I don't know what points you're about to make." And had an attitude with me. I was just calling to clear up a couple of things, not to tear her a new one or anything. Get a ne

Your agency is great! Always friendly and helpful with any questions or changes we need made to our policies. We can always count on quick responses and actions. Your staff are very knowledgeable. Anything we need is just a quick phone call away, which is much appreciated!

horrible customer service would not recommend this agency at all. Owner was rude and the female associate groaned that I called because she was "ready to leave and now have to handle this"...Then proceeded to hang up on me because I took too long to retrieve info for her. Never a good experience when calling this agency.