Hong Lu Agency, LLC American Family Insurance

I’ve had the pleasure of working with Hong Lu for my commercial insurance needs, and I can confidently say that her service has exceeded all expectations. From the very beginning, Hong was professional, attentive, and extremely knowledgeable about the different insurance options available for my type of business. She took the time to really understand the unique risks and requirements of my operations, and provided thoughtful recommendations that gave me peace of mind. What stood out most was her commitment to making the process as smooth and transparent as possible. Insurance can often feel overwhelming, but Hong explained everything clearly, answered all my questions promptly, and ensured I felt confident in every decision along the way. She was always responsive, whether by phone or em

Grace Hong Lu is an excellent agent. She is passionated and very helpful with her clients. I had a little car incident. She was willing to take steps forward to answer our questions and help us to get it settled. She definitely an insurance agent I highly recommended.

I can confidently say that this is the best insurance agency you'll find. Hong and her team are quick, friendly, and knowledgeable everything you could ask for in an agent. They treat you like friends and family. I have all my policies through her agency, including for my house, car, and businesses. Her office replies to me immediately whenever I reach out. Hong makes me feel very comfortable, even for the smallest things. I would recommend them to everyone I know, which I already do.

Judy Zhai is incredible! She is extremely efficient and knowledgeable. Her response times are unparalleled, and her ability to get a timely quote back to us with the best pricing makes me speechless. She works hard and into the night, even responding at 10pm just to continue working with us, which truly reflects her dedication and commitment. I had worked with others in the company last year who didn't leave such an deep impression on me as Judy has. If you’re lucky enough to get assigned to her, you're not going to want to leave the company. Their offerings are the best in the market! Great experience overall. Would not change a thing. Have and am in the process of switching all our properties over to their company's care. Thanks again!

Hong and her staff team are great to work with and always provides me best quotes and services! I would recommend her agency for all of your insurance needs!!!