Gramlich and Associates Agency: Allstate Insurance

I like the coverage I have had for the last few years, but I am extremely unhappy with my homeowners policy almost doubling since last year! I am looking for alternate coverage.

The worst customer service I have experienced. Nearly impossible to get a hold of anyone after I started my home and auto policies. Lack of response to emails texts and phone calls. Literally had to hang out outside their office waiting for someone to return to speak to anyone. Incorrect information on my policy that caused issue later on. A second home policy was created without my permission. Presumably to not lose me as a customer when an inspection required me to cut tree limbs which I did prior to the due date. The second policy was not necessary. My mortgage company was billed twice and paid out twice. They said it would be taken care of after having to show proof that my mortgage company paid twice (which they could have confirmed without me going through the effort). I showed proo

I have been very satisfied since switching over from American Family. I am not only saving money, but I am receiving excellent client service. I specifically work with Unwana, and I have nothing but great things to say about him. He’s very knowledgeable about all things insurance, communicates well no matter the time of day and is willing to work with me to find what is best for my insurance needs. If you are looking for a change in insurance companies and insurance agents, I recommend Unwana at the Gramlich and Associates Allstate Agency.

I was checking out prices for insurance and I checked out a couple. The lady Amanda keeps calling I don't answer that are every day ... On on on

Poor communication (or complete lack of). Terrible service and seemingly apathetic towards their customers.