Franco Cianfaglione - State Farm Insurance Agent

I was a customer for 10+ years and they were originally great but I've stopped recommending this location. Most of the people in this office are very nice and easy to work with but one in particular is very rude and smug and talks down to customers. The larger issue here is perhaps not the branch itself, but the actual database/system that State Farm uses. To do any changes (like if you change your name and/or address) it takes NUMEROUS phone calls because someone updated one system or not the other, etc.... For example I changed my name months ago and today I'm getting a letter in the mail for my cancelled policy that's addressed to my old name. Also, mail continued to be sent to my prior address where I had renter's insurance long after I cancelled my renters coverage. Again, I don't kno

I hate giving bad company bad ratings but this is very frustrating. I have called to add or change a policy for my son. I had spoke to an agent here and was told that if i added him, there won't be any additional increased other than the increased to the premium, meeting that they won't charge an extra month, it will just be from the renewal date. I checked why something differently has been billed. I called and was told they would reach out when it was done or had the info. Two weeks goes by and wouldn’t get a call back. I called them again and told me the same thing ..told me that they will talk to someone and will take care of it today or first thing the next day. A week goes by and nothing so i had emailed this time. They called back and was told that there was nothing they can do.

J was a great help in assisting me with my new policy and getting me locked in with statefarm

How could I miss payments a few times with the same card it's crazy that made me neglecting record on my end? so I pay a crazy bill now had to move to another office

Great when they want to be. On multiple occasions I have called to add or change a policy or check on why something differently has been billed. Was told they would reach out when it was done or had the info and wouldn’t get a call back. I would call them at the end of day to check and would be told they are waiting and will take care of it first thing the next day. Would call them in the afternoon and end of day with no answers. Would wait a few days and call back and would get a response of I’m sorry I don’t know who you talked to last time but I will take care of it right now. Half the time they would and get back to me quickly and the other half was a rinse and repeat of poor service. Have asked to have the manager call me back every time and the manager has never reached out. State