Farmers Insurance - Natick MA

Frank is the best agent I ever met. He is really engaged in helping clients get what they need. We moved to Boston five year ago and Frank was invaluable in helping us transition, getting the right insurance for our house, vehicles and coverage for personal liability. He also provided advice on vehicle registration, and explained patiently differences between insurances from different states. A month ago we moved to Europe and I needed a letter of experience to show insurers here that I have many years of driving experience without accidents. Although I was not his client anymore (we cancel our policies just before we left), Frank contacted previous agents to make sure I had a complete record (not only the last five years) to be able to get the best deal. Frank cares about people, and he

Frank was very knowledgeable and spent the time with me to talk through our transition from out of state. He is extremely helpful and very supportive. There were many questions I had trying to figure out the lay of the land and what needed to be done to ensure compliance with state laws etc and I feel very well informed. Thank you Frank and team!

I contact this agent to get an estimate for my house and he kept texting me. I asked for a phone call instead he told me that we could continue the conversation through email. I told him that in a phone call we I could answers all those questions and kept texting to than tell me he did not understood what I wanted. When all what I need was the price for a new policy for my home. At the point I thanked him and went elsewhere.

Drove all the way from downtown Boston on google maps shown open but no one at office. More than 10 tables empty in office waiting someone to come and work. Not even answering the phone. Very poor agency.

Frank Chang at this location is very prompt and professional! Great service and very easy to work with!