Farmers Insurance - Laurel Baca

Laurel was fantastic, she took her time to help me with my insurance needs even though she was busy! So, thank you Laurel for your excellent customer service and great rate!

Laurel at Farmers Insurance was extremely rude, unprofessional, and downright mean. When I reached out for help, I was treated with complete disrespect instead. The behavior was so uncalled for that I immediately requested to be switched to a different agent. No customer should ever be spoken to the way I was. If you’re looking for someone who will treat you fairly and respectfully, I strongly suggest avoiding Laurel Baca

Laurel’s agency is very well ran. The customer service is amazing. They’re always super responsive and very easy to work with!! Sarah is always extremely friendly and quick to respond or help with any of our questions/concerns.

Laurel is an irresponsible insurance agent. Her or her office help hasn't been in the office for over a year. She pretends everyone is working. I've had an insurance problem they caused and are pretending to help me. I'm beginning to think they took my money and went to Mexico. I think the main office needs to check on her books AND fiances, something weird is up. If this doesn't get resolved we will be going to court. Get another job Laurel you're a mess. Look at your reviews, over a year ago. Go to work girl, you're a disgrace to the company.

Accidently called the wrong office. Whoever picked up instead of helping bluntly said "I'm really busy rn I can't help you." Hung up! I feel Sorry for the individuals doing business here at this farmers insurance branch. Really rude not even helpful to a simple mistake.