Farmers Insurance - Aracely Serna

I've had the pleasure of working with Aracely for both my car and home insurance needs, and I couldn't be more satisfied with the service provided. She is professional and genuinely committed to ensuring our needs are met. I highly recommend Aracely to anyone looking for a trustworthy, knowledgeable and client-focused insurance professional.

Excellent experience getting my policy switched over to a landlord policy. Was flexible enough to offer to go to the residence to take the required pictures if I wasn’t able to as well. 5 star service.

I can't say enough great things about my experience with Aracely. After searching for months and speaking with countless agents to find condo insurance, I was starting to feel hopeless—until I connected with Aracely. From the very beginning, she was incredibly helpful and professional. She went above and beyond to guide me through the complex process of obtaining a policy. She was always available to answer my questions, explain every detail, and even helped me navigate the various hoops and hurdles set out by my mortgage lender. Thanks to her hard work and persistence, I was finally able to secure the coverage I needed, and the peace of mind that came with it was priceless. I even received a very nice holiday/thank you card in the mail from her which was so kind and genuine. I highly r

She and her team are friendly, professional and proactive. I recommend her 100%

our home owner's policy was non renewed. I contacted several different adencies/brokers with no real success. with the very real prospect of having our mortgage company cover our property with "lender placed insurance" - which is very expensive. Aracely came through for us - we are now properly insured at an affoardable rate. Thank you Shelly for your professionalism, knowledge and patience.