Excellus BlueCross BlueShield

After months of persistence and navigating an increasingly frustrating process, I am deeply disappointed by Excellus BOBS and their continued gatekeeping of access to necessary medication. At every stage, they have shifted requirements, requested new or redundant documentation, and altered the criteria needed for approval. This ever-changing process has created a significant barrier to care. I have spoken with no fewer than four different representatives, each of whom provided conflicting information about my claim and what steps were needed next. Rather than offering clarity, these conversations have only added confusion—for both myself and my healthcare providers who are doing their best to advocate on my behalf. This lack of consistency and transparency has created undue stress and de

They want to charge you an ample amount of money but don't wanna pay the health care providers. Odds are if you go with bcbs, your probably gonna be looking for a new pcp every couple years.

People are decent, but I just spent 45 minutes on hold to spend 4 minutes to pay my monthly bill. 45 minutes of hearing the same 15 seconds of music. 45 minutes of hearing how valued I am, yet not valued enough to answer the phone. Also made me 15 minutes late for work because I didn’t want to hang up worrying I’d have to spend another 45 minutes listening to that god awful music.

Although they provide good benefits/coverage, their customer service is quite bad. Their website simply does not work, their provider directory is incomplete and does not contain a single in-network anesthesiologist, and it is difficult to get information from them when you call.

Pleasant Customer Service - not very timely on reviews - Non Approval of prescriptions with many hoops to jump through