Diligence Insurance Agency: Allstate Insurance

Terrible communication and customer service. They do not care about the people they serve. Matthew Wech doesn’t return phone calls even if you leave a message. Rita tried to assist then failed me with the lack of communication. I’ve been with them for ONLY one month!! I will be switching soon!! Oh and let me add very unprofessional!! Rita or whoever’s behind those cell phone numbers will text your phone about a google review but won’t text or call to resolve an issue! Uncalled for behavior.

Connor🧑‍💼 was the best person that I have spoken to there including the representative. I spoke to this morning very helpful and very positive! Definitely makes the experience a lot easier and comfortable:)

I feel like my agent really cares about me, my needs, and my security. I believe that he is aware of my needs at this time and is also looking out for my future needs. He is up to date on policies that are changing and what I need to have in that respect. He is quick in his responses and is so understanding and extremely patient when I ask too many questions or am indecisive in my selections. That is what I am looking for in an agent. Thank You Matthew!

This agency has poor customer service and communication. I have an open claim from Feb 2020 and cant seem to get a call about the claim I opened yesterday... even the chat feature is useless for help... I have requested to be moved to another agency and cant seem to get that done either... Update: As you can see, I did receive a reply that was two months later and puts all the blame on a no-longer employed representative. The sad part is, the issues are with communication with your corporate office not just poor employees. There is no true follow-up, so much so, that the initial issue still reflects on my profile. Also, I was just informed that my insurance deducible for my windshield costs me $500. That is a whopping savings of $30!!! Obviously, I paid the repair company directly as fili

They helped me find the best rates for my needed coverage. The best , can’t recommend this team enough. Got a 2020 vehicle paying way less than I did with my 2014 vehicle. YOU GUYS ROCK!!!